MLS Customer Experience Index
The Key to Effective Change is Honest Feedback.
The MLS Customer Experience Program collects data and uncovers trends on a national scale in 7 Key Performance Indicators (KPIs) as well as a series of questions about each component of an MLS operation – overall satisfaction, customer service, training, data quality, responsiveness, technology, and lead generation.
Join The Customer Experience Index
Maximize Your Team’s Efforts
Insight into what your customers value most.
Benchmark Your Performance Against National Trends
Rank your effectiveness industry wide.
Implement and Communicate Change
Share your superior performance with your customers and the industry.
Your Local Report
As a leader in the MLS industry, WAV Group has the experience to ask the questions that matter and the global perspective to provide meaningful insights into your results that will allow you to improve your customer experience. Your report will include scoring in 7 standardized customer experience KPIs with badges awarded to the top performing organization in each category.
