The first step in exceeding your MEMBERSHIP’S EXPECTATIONS is knowing those expectations.
MLS Customer Experience Index
![Overall Overall BEST MLS](https://www.wavgroup.com/wp-content/uploads/2022/11/Overall.png)
![Categories CXI BEST MLS categories](https://www.wavgroup.com/wp-content/uploads/2022/11/Categories.png)
Peer to Peer Perspective
In order to set reasonable and attainable goals, you need a peer group to compare your performance to. Many industries have standardized KPIs that help to inform management on their performance, like the US News and World Report ranking of Best Hospitals. Similarly, the first annual WAV Group Customer Experience Index is establishing the standard for MLS organizations industry-wide.
Watch Our Recent Webinar
MLS Trends to Inform Your Strategic Decisions
As things change in the real estate industry, agents and brokers need different products, services, and data to compete. The WAV Group Customer Experience Index takes a giant national sample of agents and brokers to reveal those needs more quickly than ever before.
In this video, WAV Group managing partner, Marilyn Wilson, and BAREIS MLS CEO, KB Walter, discuss the sometimes surprising insights that are helping MLSs prepare for the changes coming in 2023.
Join The Customer Experience Index
Your Local Report
As a leader in the MLS industry, WAV Group has the experience to ask the questions that matter and the global perspective to provide meaningful insights into your results that enables you to improve your customer experience. Your report will include scoring in 7 standardized customer experience KPIs with badges awarded to the top performing organization in each category.
Tell Me About The WAV Group Customer Experience Index
Flexmls Custom Dashboards Are Awesome
This is where you will be informed about system updates, rule changes, new features, new products offered though the MLS, and hopefully find invites to events that allow you to network in your real estate community with gatherings.
Could MLS Data and AVMs Create the Next DOJ Antitrust Lawsuit Coordinating Home Price Increases?
What we really see here in the case of RealPage and the MLS is related to many factors that precipitate the trends in the marketplace.
Can’t Miss Webinar: Why are some of the best Association Execs in the business getting fired?
After receiving about my 15th call is as many weeks from a distraught Association Executive telling me they just been fired, mostly for irrational and indefensible reasons, I just had to get my thoughts down to see what we can do to fix this systemic problem. I wrote an article entitled Why are so many of our strongest Association Executives getting fired?, about the ill-fated careers of many amazing Association staff leaders.