MLS executives deeply understand the critical role compliance plays in maintaining data accuracy and integrity within their systems. Through the hundreds of thousands of subscribers we have surveyed via the WAV Group Customer Experience Index, we have noticed a correlation between the severity of the tone of compliance communications and overall MLS satisfaction.  The way that an MLS communicates compliance issues to its members can significantly impact their perception of the organization and the strength of their collaborative relationship. Finding the right balance between creating a sense of urgency and duty, and angering or frustrating subscribers is a very difficult line to draw. 

According to a recent NAR study, 38% of all MLSs offer non-REALTOR subscriptions and 61% of larger MLSs have taken this step. The multiple listing service (MLS) plays a crucial role in facilitating property transactions. However, a common concern arises when MLS includes non-REALTOR subscribers: how are the principles of the REALTOR®  Code of Ethics upheld in such instances? Since non-REALTORS are not obligated to adhere to the code of ethics like REALTORS are, how do MLS entities ensure ethical standards are maintained across the board?