Looking for better ways to announce a system upgrade with your members? Check out this great example!
Whenever we conduct member satisfaction surveys for MLSs, there are many suggestions from members about ways to improve MLS tools and services. Of course, many MLSs listen to their clients and make the requested changes. Over time these improvements help to increase the overall satisfaction of the MLS with its members. Here’s a way to jump start the process of improving customer satisfaction. Make sure that your subscribers know that you are listening and responding by giving them credit for making the suggestion in the first place. Here’s a great example of this I wanted to share with you. There [...]