Maine Listings Names Denise Libby as Their New Chief Executive Officer

The Search Committee for Maine Listings went through an exhaustive search and due diligence process to identify several qualified candidates. Ultimately, they chose Denise Libby, the organization’s current Chief Operating Officer to take the organization to its next level of growth and relevance.  Maine Listings is one of the most highly rated MLSs in the country according, to the WAV Group Customer Experience Index. Denise is perfectly suited to build on all the great work that has been implemented to date. 

By |2023-04-27T06:54:19-07:00April 27th, 2023|Announcements, MLS, MLS Insights, Press Releases|Comments Off on Maine Listings Names Denise Libby as Their New Chief Executive Officer
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Town Hall Meetings Can Help Your Customers Know That Your MLS is Headed in the Right Direction

Organizational success is heavily reliant on the satisfaction of its customers. The local Multiple Listing Service (MLS) plays a pivotal role in creating a business-friendly environment that enables agents and brokers to maximize the potential of their businesses. However, the effectiveness of the MLS's efforts to address customer needs is dependent on the clarity of its organizational goals and its ability to communicate them effectively.

By |2023-04-06T07:40:18-07:00April 6th, 2023|Associations, MLS, MLS Insights|Comments Off on Town Hall Meetings Can Help Your Customers Know That Your MLS is Headed in the Right Direction
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Getting ready to pass the Baton of Leadership – A practical guide to Succession Planning

Succession planning is a crucial aspect of any organization, and the real estate industry is no exception. It is no secret that there is a significant talent gap in the industry with aging boomers who have experience and the up and coming leaders that have not yet had chances to be tested. Those new leaders will bring fresh ideas and renewed energy to your organization, if you nurture them. The BATON framework can help real estate organizations ensure that they have a smooth transition of leadership, and that their business continues to thrive for years to come.

By |2023-04-03T12:10:18-07:00April 3rd, 2023|Associations, MLS, MLS Insights, Recruiting|Comments Off on Getting ready to pass the Baton of Leadership – A practical guide to Succession Planning
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Dream Job Alert: NIRA MLS Seeks Director to Elevate Service & Growth

The Northwest Indiana REALTORS® Association Multiple Listing Service is looking for its next progressive Director of MLS to take the 4,000+ subscriber MLS to its next level of prosperity, relevance, and growth. In 2022, NIRA MLS helped facilitate nearly 11,000 transactions representing approximately $3.5 billion in sales volume.

By |2023-03-21T13:22:45-07:00March 21st, 2023|Announcements, MLS, Recruiting|Comments Off on Dream Job Alert: NIRA MLS Seeks Director to Elevate Service & Growth
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[WEBINAR] The Future of MLS Customer Satisfaction: The WAV Group Customer Experience Index Report

The real estate industry is challenging and agents today need all the support they can get to keep their businesses successful. That's why it's important to take advantage of tools and resources that can help improve the MLS experience for your subscribers. The WAV Group Customer Experience Index (CXI) Report is one such tool that provides comprehensive insights into customer satisfaction, and it's something that every MLS organization can benefit from. 

By |2023-04-03T12:13:26-07:00March 9th, 2023|MLS, MLS Insights, Webinars|Comments Off on [WEBINAR] The Future of MLS Customer Satisfaction: The WAV Group Customer Experience Index Report
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Clear brand messaging and value proposition is important for your MLS

As real estate professionals, your customers understand the value of building brand awareness and communicating their value proposition. As a multiple listing service, you should never take for granted that your customers know you and truly understand all you can offer them. One of the insights the WAV Group Customer Experience Index revealed is that sometimes REALTOR associations that also run an MLS could improve customer satisfaction by more clearly communicating the MLS’s brand and value proposition, separate from the association.

By |2023-03-09T11:58:12-08:00March 9th, 2023|Marketing, MLS, MLS Insights|Comments Off on Clear brand messaging and value proposition is important for your MLS
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Why the Top MLSs Invest in Local Insights for Their Websites

Real estate transactions have always been driven by data, and now more than ever, expanded location data has become critical for MLSs trying to improve the consumer home search. In this masterclass, moderated by Marilyn Wilson (Founding Partner, WAV Group), you will gain valuable insights from a panel of industry experts on how offering location insights has become so crucial to the MLS websites.

By |2023-03-02T10:24:45-08:00March 2nd, 2023|MLS, MLS Insights, Real Estate Technology|Comments Off on Why the Top MLSs Invest in Local Insights for Their Websites
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MLS Now Creates an OMT to Complement their CMT Leadership Group

MLS Now has developed an organizational structure to streamline the operational flow between the CMT, OMT, the Board of Directors and operations within.

By |2023-03-09T07:06:41-08:00March 1st, 2023|MLS, MLS Insights|Comments Off on MLS Now Creates an OMT to Complement their CMT Leadership Group
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Georgia MLS Goes Heavy into Floor Plans

WAV Group met with Richard Boone, CEO and John Ryan, Chief Marketing Officer of Georgia MLS to discuss the strategy of launching floor plan software, and partnering with floor plan technology leader, CubiCasa, as a basic service of the MLS and to learn how agents are adopting the new service.

By |2023-02-07T11:10:01-08:00February 7th, 2023|MLS, MLS Insights, Partnerships, Real Estate Technology|Comments Off on Georgia MLS Goes Heavy into Floor Plans
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Dave Howe to be Chief Executive Officer of MetroList in addition to his role as President.

Congratulations to Dave Howe on his appointment as the Chief Executive Officer of MetroList MLS. Dave has been instrumental in enhancing the customer experience at MetroList for many years. He and his team have also established a strong business partnership with brokers in their market, delivering thousands of leads that comply with the Fair Display Guidelines, further strengthening their business generation partnership and brand value for subscribers.

By |2023-02-02T12:46:41-08:00February 2nd, 2023|Announcements, MLS, MLS Insights, Press Releases|Comments Off on Dave Howe to be Chief Executive Officer of MetroList in addition to his role as President.
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Secrets of MLS Customer Satisfaction

Trends are a numbers game. The bigger the data set, the better the answers.  That is exactly what the WAV Group Customer Experience Index (CXI) is producing — great answers.  WAV Group has fielded hundreds of surveys over the last two plus decades. As consultants, we have been able to, over the years, garner insights from previous surveys that help inform current clients. However, what the industry was missing was the ability to stack results side-by-side and understand true areas of strength and opportunity, not just in local markets, but for MLS organizations nationally.  But data is only as good [...]

By |2023-01-11T14:01:57-08:00January 11th, 2023|Associations, MLS, MLS Insights, Strategic Planning, WAV Group Research|Comments Off on Secrets of MLS Customer Satisfaction
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