ChatGPT advertising is poised to reshape real estate marketing, but not in the way most brokers expect. As AI answer engines become a primary place where consumers form opinions, the real advantage lies in combining paid visibility with earned authority through AEO and GEO. Adoption isn’t about leads. It’s about leadership, trust, and long-term positioning.
By Kevin Hawkins Artificial intelligence did not enter real estate through formal brokerage rollouts. It entered agent by agent. What began as individual experimentation by these independent contractors in 2023 has now become nearly universal agent usage across the brokerages that drive most U.S. transaction volume. The latest Delta Media Real Estate Leadership AI Survey shows the industry has crossed an important threshold. 97% of brokerage leaders surveyed said their agents use AI. AI adoption is no longer the challenge. Broker responsibility is. Delta Created Real Estate’s Benchmark AI Survey Now in its third consecutive year, the Delta Media AI [...]
By Kevin Hawkins Brokerages, MLSs, and Associations may not see it, but their agents are already using it. It’s called Shadow AI. These are unapproved generative AI tools like ChatGPT, image and video generators, and other apps, most often free, that agents use to support their business without any oversight. While today’s leadership is focusing on AI strategy, policy, and systems, Shadow AI is already active inside their organizations. And just because these tools are invisible to leadership doesn’t mean they’re harmless. Shadow AI can expose client data, violate copyright, trigger fair housing violations, and compromise your brand’s trust. What [...]
Carolina One Real Estate faced a familiar challenge: too many tools, too little efficiency. Agents juggled CRMs, marketing apps, and design platforms that didn't connect, slowing productivity and weakening consistency. Leadership needed a change — and found it in a unified, relationship-driven platform.
I recently had the pleasure of sitting down with Dave Herman, SVP of Product and AI innovation at Realtor.com, to discuss two exciting product launches that are reshaping how buyers explore properties online. If you haven't checked out these features yet, you're missing out on some truly innovative technology.
In a market where many brokerages are consolidating or playing defense, SERHANT. has moved boldly in the other direction — expanding into 13 states and Washington, D.C., growing its agent base tenfold, and significantly increasing revenue. A new case study from Rechat explores how the brokerage made it happen, and what other firms can learn from the strategy behind its scale.
The industry is undergoing a massive shift and replatforming effort, with companies racing to keep pace with technological change but lacking clear pathways forward.
CoreHome doesn’t try to replace the agent. It amplifies them with better timing, better visibility, and tools that work with the way they already operate.
It is a logical evolution of customer for life solutions, but it also raises new questions about privacy, data sharing, and competitive dependence.
AI is more than just technology; it is an extension of organizational memory, judgment, and foresight, expressed through software.
For real estate brokerages and MLSs, the parallels are striking. The same challenges Fortune 500 firms face with AI are the ones our industry must prepare for as agentic AI becomes central to brokerage operations, MLS data services, and consumer experiences.
GO Network, Keller Williams’ largest franchisee, has officially launched Creative Studio — an in-house, full-service branding concierge that takes Realtors® from generic templates to fully developed, custom-tailored brand identities. It’s a bold step that demonstrates how brokerages can move beyond standard marketing support to deliver services that truly differentiate both the agent and the company.
